MCSM - Get on the move safely and securely
This sets out the policy for handling and resolution of customer complaint
· Any advice Moving-cars.co.uk provide will be suitable and taken into everyone’s circumstances
· We will make every effort to ensure our customers requirements are met and service levels are at an acceptable level
We are committed to help our customers effectively and resolving any issues they may have
Sometimes with the best of intentions we know things can go also wrong. However, if for any reason, our customers are not entirely satisfied with any aspect of our service, we ask them to let us know as soon as possible. We will investigate immediately and will put things right as soon as possible. We will also take steps in avoiding similar events happening in the future.
1. Contact us, we are here to help
TEL: +44 7943175134
EMAIL: contact@moving-cars.co.uk
We have a dedicated team who will try to resolve your complaint within 24/48(working) hours.
2. If you are not satisfied with our response to your complaint, the issue will be taken further to the OPERATIONAL MANAGER, who will conduct a full investigation. Advice will be given on how long the investigation will take place, aiming to resolve the issue within 3-5 working days.
HOWEVER, IF YOU ARE STILL NOT FULLY SATISFIED WITH OUR FINAL RESPONSE, THEN YOU CAN CONTACT AN INDEPENDENT BODY.
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